Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. We recommend taking a cell phone picture of any item your order from us in the original packaging. We prefer that returns be packed in their original packaging, if you have thrown out the original packaging then it must be in a plastic bag and must not be soiled or damaged by wearing or washing the product improperly.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate such as underwear.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] or use our sales question email form. We will get back to you within 48 hours.
Once we have received your order we will contact you to determine how you would like your seeds shipped. Shipping charges are determined by:
In the case of large orders for remediation projects we can deliver seeds directly to you. Charges will depend on distance and whether we will need to stay overnight.
You may make arrangements to pick up your seeds directly from us, providing we have received all needed documentation and you have paid in full for your order.
No seeds will be provided regardless of whether you come to pick them up or have us ship to you without being paid for in full.
If you need to contact us directly please use our contact form on this page to do so.
Thank you, we look forward to serving you!
We ship once a week on Thursdays. Our cut off day for the following weeks shipments is Tuesday. That means if you order on Tuesday before 11 am we will ship your products that week. If you order on Wednesday of the same week your order will not ship out until the following week.
We ship using the USPS flat rate shipping system to try and keep our shipping charges down.
If you have not received your shipment within 10 days please contact us so we track it for you. Please use the contact item in the quick menu. We will get back to you within 24 hours
